A simple, collaborative and efficient solution
The processes of organising and monitoring transport often require the involvement of several internal departments and external service providers within the same company. Exchanges are still often made by email or telephone, while follow-ups are managed in Excel. Information is not centralised and this makes it difficult to manage back-ups in case of absence. The latest generation of collaborative transport platforms makes your daily life easier and simpler. MyTower Collaborative Transport Platform promotes real-time collaboration by connecting your entire partner ecosystem. This way you can improve your operational efficiency, gain visibility, optimise the management of your operations and improve your customer satisfaction rate.
- Collaborate with your entire organisation, your transport providers, your customers, and partners on the same platform, sharing the same processes with them.
- Centralise, contextualize and archive all your exchanges, to facilitate the resumption of files, the management of backup teams, and simplify the switch to teleworking.
- Centralise all your documents, share them easily with your partners and customers
- Improve visibility into your operations with powerful rights and access configuration tool
- Realise immediately significant productivity gains for your teams, and free them from all non-value-added tasks.
- Make it easy for your clients to keep track of their claims by allowing them to view all their case elements and the amount of compensation they will receive.
- Instantly value each of your shipments based on your transport plans and negotiated price lists. Select the best option based on factual criteria.
- Automatically centralise the returns of all your spot quotations in a single interface to compare them more easily and help you select.
- Automatically Book your transport with your service providers, delete all emails, and send them the whole document package automatically.
- Automatically provision your transport costs and gain insight into your invoice differences.
- Track all your shipments with tracking solutions and manage your activities by exception.
- Gain reactivity thanks to highly configurable alert systems that allow you to monitor the progress of all your shipments on a single dashboard and automatically identify any discrepancies between the initial contract and the reality of your operations.
- Improve customers' visibility of their orders. Customers can track the status of their order from the moment they place their order to final delivery.
- Download and share documents associated with a shipment and share them with your customer so that they can anticipate any reception or customs clearance operations.
- Make it easy for your customers to handle their complaints by allowing them to report incidents directly on the platform so that they can follow the resolution and the associated action plan.
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